Frequently Asked Questions
Discover everything you need to know about your Scanlan Theodore experience.
What is your return policy for online orders?
We offer returns on full-priced items within 14 days of delivery for a refund or store credit. Items must be in original condition with all tags attached. Please note that sale items are eligible for store credit only, and final sale items cannot be returned.
How long does shipping take?
Domestic orders are typically processed within 1-2 business days. Express shipping generally arrives within 1-3 business days, while standard shipping may take 5-7 business days depending on your location.
Can I exchange an item for a different size?
We do not offer direct exchanges online. To secure a different size, we recommend returning your original item for a refund and placing a new order for the desired size.
How do I care for my signature Crepe Knit pieces?
To maintain the structure and longevity of your Crepe Knit garments, we recommend professional dry cleaning or a gentle hand wash in cold water with a specialized wool detergent. Always dry flat in the shade and store folded rather than hanging.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and delivery timeframes are calculated at checkout based on your specific region and local customs regulations.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.